Return and Refund Policy

At Eronavi, we prioritize your satisfaction and strive to provide a seamless shopping experience. Our Return and Refund Policy is designed to be transparent, fair, and easy to understand, ensuring you have all the information needed to make informed decisions when shopping with us.

1. Easy Returns Within 30 Days

You can return eligible products within 30 days of the delivery date for a full refund. To qualify for a return, products must be unused and in their original packaging, with all tags and labels attached.

• Exclusions: Certain items, such as perishable goods, personalized items, and intimate apparel, may not be eligible for return due to hygiene or customization reasons. These exceptions will always be clearly stated on the product page before you purchase.

2. Quality Assurance and Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery at info@eronavi.shop. Include your order number and clear photos showing the issue.

• We will review your claim promptly and offer either a replacement or a full refund, depending on the nature of the problem.
• If the item is found to be defective due to manufacturing or shipping, Eronavi will cover all return shipping costs.

3. Refund Processing Time

Once your return is received and inspected, refunds will be processed within 5 business days. The refund will be issued back to your original payment method. Processing times may vary depending on your bank or payment provider.

4. Order Modifications and Cancellations

We allow modifications or cancellations within 24 hours of placing your order, provided the order has not already entered the fulfillment process. Contact us promptly at info@eronavi.shop with your order number to request changes or cancellations.

5. Non-Defective Returns

If you change your mind about a purchase, you can return unused, undamaged products within 30 days of delivery. The product must be in its original condition and packaging.

• Return Shipping: For non-defective returns, customers are responsible for return shipping costs. This ensures transparency about potential costs associated with discretionary returns.

6. Return Process – Step-by-Step

1. Contact Us: Initiate a return request by emailing info@eronavi.shop with your order number and reason for the return.
2. Receive Authorization: After approval, you will receive return instructions and, where applicable, a prepaid return label (only if the return is due to damage, defect, or error on our part).
3. Prepare Your Package: Safely repack the item in its original packaging with all accessories, tags, and documents included.
4. Ship the Return: Follow the shipping instructions provided. We recommend using a trackable service to ensure safe delivery back to our warehouse.

7. No Hidden Fees

We do not charge restocking fees or hidden processing fees. Our goal is to make the process straightforward and fair. All applicable costs, such as return shipping (when applicable), will be clearly communicated upfront.

8. Dedicated Customer Support

For any questions about returns, refunds, or order issues, our customer service team is ready to assist:

• Email: info@eronavi.shop
• Phone: +447832476284
• Hours: Monday to Friday, 09:00 – 17:00 (GMT)

9. Transparent Communication

At Eronavi, we believe in clear and honest communication. All return and refund conditions are disclosed on our website to ensure you are fully informed before purchasing. We do not make misleading claims, and we stand by the quality and description of every product we sell.