Payment Policy

Scope

This Payment Policy applies to all purchases made through www.eronavi.shop. By placing an order on our website, you agree to the payment terms outlined below.

Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, Maestro, American Express (Amex), UnionPay
• PayPal
• Apple Pay
• Google Pay
• Bank Transfer: Available on request by contacting our customer service team prior to purchase.

Currency

All transactions are processed in British Pounds (GBP). Prices displayed on the website also reflect GBP.

Payment Processing

Payments are processed at the time of order placement. No order will be processed or shipped until full payment has been received and cleared.

Payment Security

To ensure your payment information is handled securely, we use industry-standard SSL encryption during checkout. Payment processing is handled by trusted third-party payment providers, and Eronavi does not store your full card details.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order number and purchase details.

Failed or Declined Payments

If your payment fails or is declined, your order will not be processed. Please check the following if this occurs:

• Confirm payment details are correct.
• Ensure your card is not expired.
• Check for sufficient funds.
• Contact your bank or payment provider if necessary.

Fraud Prevention

For your protection and ours, all transactions are subject to security screening. If further verification is required, you may be contacted by our customer service team. Orders flagged for potential fraud may be cancelled if verification cannot be completed.

Refunds

Payments will be refunded in accordance with our Return and Refund Policy, which is available on our website. Refunds can only be issued to the original payment method used at checkout.

Contact Us

For any questions related to payments, please contact:

• Email: info@eronavi.shop
• Phone: +44 7832 476284
• Hours: Monday to Friday, 09:00 - 17:00 (GMT)